Bernie Sloan's Digital Reference Pages
   Several bibliographies, lists, papers, and reports on online or virtual or digital reference services.
   http://www.lis.uiuc.edu/~b-sloan/bernie.htm

Cooperative Reference Service Policy Manuals
   Guidelines to help libraries create cooperative agreements to share reference services between institutions.
   http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinescooperative.htm

Guidelines for Behavioral Performance of Reference and Information Services Professionals
   Criteria list to be used to evaluate the reference skills of library staff.
   http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesbehavioral.htm

Guidelines for Medical, Legal, and Business Responses
   Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.
   http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesmedical.htm

Management by Wandering Around: Reference Rovering and Quality Reference Service
   Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.
   http://www.michaellorenzen.com/mbwa.html

Minnesota Opportunities for Reference Excellence
   The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.
   http://www.arrowhead.lib.mn.us/more

Sites for Reference Sources
   Collection of links that library staff would find useful in conducting reference work.
   http://www.librarysupportstaff.com/librefpg.html

Virtual Reference: Overrated, Inflated, and Not Even Real
   Article critical of chat and e-mail reference services in libraries.
   http://www.charlestonco.com/features.cfm?id=112&type=ed

Wonderful World of Wombats
   Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.
   http://www.regiments.org/wombats/